Help Sitemap Home Skip Navigation Contact Us Disability Statement

 
 
Thursday, 4th December 2008 Change Date

Premium Article !

Your account has been frozen. For your available options click the below button.

Options

Premium Article !

To read this article in full you must have registered and have a Premium Content Subscription with the Edinburgh Evening News site.

Subscribe

Registered Article !

To read this article in full you must be registered with the site.

Final day Fringe frenzy axed as ticket nightmare goes on



Click on thumbnail to view image
Click on thumbnail to view image
Click on thumbnail to view image
Click on thumbnail to view image
Click on thumbnail to view image

Published Date: 26 August 2008
FRINGE organisers were forced to abandon their closing two-for-one Ticket Frenzy yesterday as this year's box office nightmare continued right up to the final day.
The temporary software patches used to plug the gaps left by the catastrophic failure of their £335,000 Liquid Box Office system were unable to cope with the half-price sales.

Frustrated festival goers had to make their way on foot to the Half-Price Hut to take advantage of the final day's deals, despite initial promises in the brochure that tickets would be reduced "at all Fringe ticket outlets".

Mailing list customers were sent a last-minute e-mail at the weekend informing them that the box office was unable to proceed with the Fringe Ticket Frenzy, but that they could still "treat" themselves to a ticket bargain by heading down to the hut.

Customers had to wait around half-an-hour as long queues formed at the Princes Mall outlet yesterday.

Among them was solicitor Robert Finney, 53, who originally hails from Morningside but now lives in London.

Mr Finney had tried to book tickets for Under Milk Wood at the Shed Theatre over the phone yesterday morning.

He said: "They couldn't even tell me whether the show existed, let alone whether the tickets were half-price or not.

"They said the only way I'd be able to find out was to go to the venue. But, as the only place selling half-price tickets is the Princes Mall ticket hut, I would have had to get to the location, find out if it was on and come back to the ticket tent to buy the tickets, by which time the show would have finished.

"There just seemed to be a basic lack of communication. Junior staff were telling me that their supervisors were the only ones who had the information on what tickets were half-price, but that there was no-one around to help me."

Mr Finney was forced to head down to Half-Price Ticket Hut and found his preferred showing was not on the list, so he purchased two half-price tickets for Othello at the Hudson Hotel.

The company that designed the failed Liquid Box Office system, Pivotal Integration Ltd, has now gone into administration and the Fringe has to decide whether to proceed with an amended version of the software and seek independent support, or scrap the whole project and start again with something new.

The Fringe is also facing a massive bill from venue managers who have been forced to hire extra staff to cope with the difficulties.

Festival director Jon Morgan, who has already admitted that his own job may be on the line as part of an independent review into this year's ticketing debacle, apologised for the ongoing problems.

He said: "We were planning to make half-price tickets available across all Fringe box office outlets, but unfortunately this was not possible because we are running two different ticketing systems this year."


The full article contains 510 words and appears in Edinburgh Evening News newspaper.
Page 1 of 1

 
1

alex paterson,

edinburgh 26/08/2008 12:10:55
I wonder what stupidity will happen to them next year.
2

Bob 2,

26/08/2008 12:28:05
The company that designed the failed Liquid Box Office system, Pivotal Integration Ltd, has now gone into administration and the Fringe has to decide whether to proceed with an amended version of the software and seek independent support, or scrap the whole project and start again with something new.!

£335,000 ?

Does the fringe not get funding from the Council?
3

PaulB,

Edinburgh 26/08/2008 12:56:46
Well the system was obviously not up to the job - at leasr there is a year to get it replaced with a system that actually works - I had a friend here from the States and it was embarassing trying to get tickets - the Fringe oprganisers should still try and take action against the suppliers or their parent company.
4

The Geniune Mario Antionette,

26/08/2008 13:54:05
Greed.
5

SPG,

edinburgh 26/08/2008 14:32:33
Welcome to Edinburgh, hick capital of Europe. Nothing works properly here.
6

mystic,

Edinburgh 26/08/2008 15:48:02
For goodness sake, as a programmer, I could write the software myself. How come it is so expensive? Unbelieveable.
7

Truthman,

DC 26/08/2008 17:43:48
Liquid Box Office? Perhaps named after their favourite type of lunch.
8

is it me?,

Edinburgh 26/08/2008 20:58:26
This new technology will never catch on. People are too hooked on being clever. Why not just pay/book at the door?
9

Julian.,

edinburgh 26/08/2008 22:43:31
Does anyone know what was wrong with the software they've used for the last few years....seemed to work fine.
10

yorkshirepudding,

hfx 26/08/2008 23:28:20
fringe - thought this was a hairdressing "do"
11

yorkshirepudding,

hfx 26/08/2008 23:29:43
Don't you have a COMMENT ROOM up here where you can comment on the stories that don't give the chance to comment..... Like the lass who whacked her on off lover with a wine bottle. Not wanting him dead, oh no she was whacking him over the head with said bottle for the goodness of his health..... hmmmmmm......
12

Julian.,

edinburgh 27/08/2008 01:33:16
Would a comment room for stories which do not give a chance to comment not be a slight contradiction:-)
13

Farang,

27/08/2008 04:40:18
Julian., Yes contradiction but good fun, read Halifax Courier and you will see!!!

 

Comment on this Story

 

In order to post comments you must Register or Sign In

 
 
 
  

 
 


Sister Newspapers:
Press Complaints Commission

This website and its associated newspaper adheres to the Press Complaints Commission’s Code of Practice. If you have a complaint about editorial content which relates to inaccuracy or intrusion, then contact the Editor by clicking here.

If you remain dissatisfied with the response provided then you can contact the PCC by clicking here.